Account & Data Deletion
This page explains how to delete your EdicorAI account and what happens to your data.
How to Delete Your Account
Method 1: In-App Deletion
- Open the EdicorAI app
- Go to Settings (gear icon)
- Scroll to the bottom
- Tap "Delete Account"
- Read the warning message
- Confirm deletion
Account will be deleted immediately.
Method 2: Email Request
If you can't access the app:
- Email: edicortech@gmail.com
- Subject: "Account Deletion Request"
- Include:
- Your email address (if you created an account)
- Device identifier (if available)
- Reason for deletion (optional)
- We'll confirm your identity and process within 72 hours
What Gets Deleted
When you delete your account, the following data is PERMANENTLY DELETED:
✅ Deleted Immediately
- User profile (if you created one)
- Email address
- Subscription preferences
- Usage statistics (credit history, generation counts)
- App settings (language preference, etc.)
⚠️ Deleted Within 30 Days
- Anonymized analytics (aggregated usage data)
- Error logs (crash reports with your device ID)
- Support tickets (correspondence with our team)
❌ NOT Deleted (Legal/Technical Reasons)
- Transaction records: Required by law for tax/accounting (7 years)
- Purchase receipts
- Subscription history
- Refund records
- Note: These contain minimal personal info and are encrypted
- Photos: Stored LOCALLY on your device only
- You must delete manually from your photo gallery
- We never stored your photos on our servers
- Subscription with Apple/Google:
- Managed by Apple App Store or Google Play Store
- We cannot delete this data
- You must cancel separately (see below)
What persists: Anonymous analytics (aggregated, non-identifiable) and transaction records required by law.
Before You Delete
⚠️ Important Warnings
This action is IRREVERSIBLE. You will lose:
- Unused subscription credits
- Subscription access (no refund for current period)
- Generated images (if you haven't saved them locally)
- App preferences and settings
You will NOT receive:
- Refund for current subscription period
- Compensation for unused credits
- Backup of your data
✅ Things to Do First
1. Download your generated images
- Open the app gallery
- Select all images you want to keep
- Save to your device's photo library
2. Cancel your subscription (to avoid future charges)
- iOS: Settings → [Your Name] → Subscriptions → EdicorAI → Cancel
- Android: Play Store → Menu → Subscriptions → EdicorAI → Cancel
3. Request refund (if eligible)
- See our Refund Policy
- Request within 48 hours if you haven't used credits
4. Export data (if desired)
- Email edicortech@gmail.com
- Subject: "Data Export Request"
- We'll send your data within 30 days (GDPR/CCPA right)
Canceling Subscription (Without Deleting Account)
If you want to cancel your subscription but keep your account:
iOS (Apple App Store)
- Open Settings on your iPhone/iPad
- Tap your name at the top
- Tap Subscriptions
- Select EdicorAI
- Tap Cancel Subscription
- Confirm cancellation
Android (Google Play)
- Open Google Play Store
- Tap Menu (≡) → Subscriptions
- Select EdicorAI
- Tap Cancel Subscription
- Follow the prompts
After canceling:
- Subscription remains active until period ends
- You keep access until expiration
- Won't be charged again
- Credits expire at period end
- Account remains active (switch to Free tier)
Reactivating After Deletion
Can I reactivate my deleted account?
No. Account deletion is permanent and irreversible.
If you want to use EdicorAI again:
- Download the app as a new user
- Start with a fresh account
- Previous data CANNOT be recovered
- Previous subscriptions DO NOT transfer
Data Retention (Technical Details)
For transparency, here's exactly how long we retain data:
| Data Type | Retention Period | Reason |
|---|---|---|
| User profile | Deleted immediately | N/A |
| Photos | Never stored on servers | Stored on your device only |
| Generated images | Never stored on servers | Stored on your device only |
| Usage analytics | 30 days after deletion | Legal compliance, aggregated data |
| Transaction records | 7 years | Tax/accounting law requirements |
| Support emails | 30 days after deletion | Customer service records |
| Error logs | 30 days after deletion | App improvement |
Your Privacy Rights
Depending on your location, you have additional rights:
GDPR (EU Users)
- Right to access your data
- Right to rectify inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
CCPA (California Users)
- Right to know what data is collected
- Right to delete personal information
- Right to opt-out of data sales (we don't sell data)
KVKK (Turkish Users)
- Right to learn whether data is processed
- Right to request information
- Right to request correction or deletion
To exercise these rights: Email edicortech@gmail.com with your request.
Frequently Asked Questions
Will deleting my account cancel my subscription?
No. You must cancel separately through Apple or Google.
Can I get a refund after deleting?
Refund policies still apply. Request refund BEFORE deletion.
Will my photos be deleted from my phone?
No. Photos are stored locally on your device. Delete them manually.
How do I know my data is deleted?
We'll send a confirmation email once deletion is complete.
Contact Us
For privacy questions:
Read our Privacy Policy
Response time:
Within 72 hours (typically 24-48 hours)