Support & Help Center
Need help with EdicorAI? We're here to assist you.
Getting Started
How do I use the app?
- Download EdicorAI from App Store or Google Play
- Open the app and select a template from the gallery
- Upload a photo or take a new one
- Tap "Generate" to create your AI-edited photo
- Download or share your result
Do I need an account?
No! You can use EdicorAI as a guest without creating an account.
Credits & Subscriptions
How do credits work?
Each photo generation uses 1 credit. Free users pay per generation. Pro users get 50 credits/month. Premium users get 150 credits/month.
Do unused credits roll over?
No. Credits expire at the end of your monthly billing period.
How do I cancel my subscription?
iOS: Settings → [Your Name] → Subscriptions → EdicorAI → Cancel
Android: Play Store → Menu → Subscriptions → EdicorAI → Cancel
Can I get a refund?
Refunds are handled by Apple or Google. Contact their support directly. Generally refunds are available within 48 hours if no credits were used.
Why was I charged?
Subscriptions auto-renew monthly. Check your subscription status in the App Store or Play Store.
Technical Issues
The app crashes when I open it
Try these steps:
- Force close the app
- Restart your device
- Check for app updates in App Store/Play Store
- Reinstall the app (your subscription will remain)
- If issue persists, email us at edicortech@gmail.com
Image generation is taking too long
- Check your internet connection
- Pro and Premium users get faster processing
- Peak hours may have slower speeds
- Try again in a few minutes
Generated image quality is poor
- Use high-resolution source photos (at least 1024x1024)
- Ensure good lighting in original photo
- Try different templates
- Some templates work better with specific photo types
I can't download my generated image
- Check storage permissions in device settings
- Ensure you have enough storage space
- Try again with a stable internet connection
- Contact support if issue persists
Account & Data
How do I delete my account?
- Open the app → Settings
- Scroll to bottom → "Delete Account"
- Confirm deletion
Or email edicortech@gmail.com with your request.
Is my data safe?
Yes! Read our Privacy Policy for full details. Your photos are stored locally on your device and processed securely.
Can I use the app offline?
No. EdicorAI requires an internet connection to process images using AI.
Contact Support
Still need help?
Response Time
24-48 hours
When contacting support, please include:
- Your device model and OS version
- EdicorAI app version (found in Settings)
- Clear description of the issue
- Screenshots (if applicable)
Report a Bug
Found a bug? We want to know!
Email edicortech@gmail.com with:
- Subject: "Bug Report"
- Steps to reproduce the issue
- Expected behavior vs. actual behavior
- Screenshots or screen recording
- Device information
Feature Requests
Have an idea for a new template or feature?
Email edicortech@gmail.com with:
- Subject: "Feature Request"
- Detailed description of your idea
- Why it would be useful
We review all suggestions and prioritize based on user demand.
Subscription & Billing Support
For iOS Users (Apple)
- Apple Support
- Request Refund
- Manage subscriptions: Settings → [Your Name] → Subscriptions
For Android Users (Google)
- Google Play Support
- Request refund: Play Store → Account → Purchase history
- Manage subscriptions: Play Store → Subscriptions
Note: We cannot process refunds or modify subscriptions directly. All billing is handled by Apple or Google.